Facility Operations/Security: Facility/Venue Management
Director, Ballpark Operations - Buies Creek Astros (Buies Creek, NC)

***To receive full consideration, you must complete the application process via the ATS link***

The Houston Astros are seeking a highly qualified, energetic, professional Director, Ballpark Operations that will be responsible for providing oversight to all operations at the soon-to-be constructed facility located in Fayetteville, NC and assist in operations for the Buies Creek Astros in Buies Creek, NC. The individual selected for this role is responsible for ensuring that the facility operates effectively and presents an outstanding product in a clean, friendly and efficient environment. This position will report to the General Manager.

Essential Duties/Job Requirements:

  • Leads all facets of complex operations including food and beverage, event operations and services, maintenance, cleaning, parking, security and safety.

  • Experience in managing construction projects including job costing, timeline management, safety, contractors and budget.

  • Assist in the selection of concessionaire and manage concessionaire to continuously improve concessions and merchandise sales, improve customer service and menu development. Develop and manage food sales and concessions marketing plan.

  • Assist the General Manager in the development and administration of the facility’s operating and capital budgets.

  • Assist Campbell University with Game Day operations for the Buies Creek Astros

  • Recruit, train and supervise seasonal event operations staff such as us security guards, ushers, and customer service staff.

  • Create and oversee safety and cleanliness plan for the complex. Identify vendors and manage security and cleaning contractors.

  • Oversee repairs and plan off-season preventative maintenance projects for all facility systems and equipment as part of both short and long term capital improvement plans.

  • Ensure all equipment is maintained according to factory specifications and appropriate PM information. Manage and update the equipment life cycle plan and asset management plan.

  • Ensure adherence to FM Global, OSHA, NFPA and other applicable safety codes.

  • Establish and maintain effective working relationships with Club personnel, clients, complex staff, stakeholders, sponsors, premium seat holders, promoters, vendors, contractors, and all facility users.

  • Other duties as assigned.

Supervisory Responsibilities:

  • Supervise Facilities Maintenance team.

Qualifications:

  • Bachelor’s Degree or equivalent military experience
  • Minimum of 8 years of professional sports venue management experience
  • Minimum of 5 years supervisory experience
  • Minor League Affiliate experience a plus

  • Demonstrate solid understanding of commercial construction practices, and general knowledge of equipment used in similar type facility

  • Ability to prioritize and handle multiple projects simultaneously, meeting tight deadlines and function under stress

  • Must demonstrate exceptional work habits, including integrity, strategic thinking, continually gain knowledge and provide support to achieve a standard of excellence on a daily basis

  • Results orientated with sound, analytical problem solving and negotiation skills

  • Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management

  • Ability to work irregular/extended hours, including nights, weekends and holiday as needed

  • Proficient in Microsoft office, sports ticket systems and POS software

Physical Requirements of the Job:

Ability to lift/move/carry items weighing up to 40 lbs. on a regular basis. Ability to lift/move items weighing up to 50 lbs. on an occasional basis. Ability to work in a hands-on position in all weather extremes for extended periods of time. Ability to use computers and technology for extended periods of time in administrative roles. Must have the ability to handle stress in a fast paced environment. Work may require irregular hours, weekend and/or evening work. Occasional domestic travel will be required.

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