Facility Operations/Security: Game Day/Event Staff
Guest Services Representative - Houston Astros Baseball Club (Houston, TX)

The Houston Astros are looking for friendly faces to add to our Part Time Guest Services Team!

Summary

As a member of the Guest Services Team, you will be an essential part of the game experience and help build Astros memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the ballpark. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and attending to stairs, ramps, escalators, and elevators. As a frontline representative of the Astros, you will have the opportunity to assist our guests by offering directions and sharing information. Your job will be to keep our fans safe while still maintaining a fun and friendly atmosphere! The Houston Astros strive to deliver enjoyable guest experiences combined with the best entertainment value available. Are you ready to join us in this effort?

 

Primary (Essential) Duties:

  • Help the Astros stay “game-ready” by preparing your assigned section for patrons; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor

  • When gates open, welcome our fans with a great smile and helpful attitude

  • Scan game tickets insuring that the proper ticket is being used to gain entry

  • Assist fans in locating their ticketed seats

  • Being alert to potential hazards in the ballpark such as foul balls and reporting incidents

  • Monitor your assigned area for issues and opportunities to make lasting memories for our fans

  • Stay up to date on the policies and procedures to ensure the safety and security of all that enter Minute Maid Park

Preferred Skills and Abilities

  • Experience in a hospitality or entertainment environment is preferred

  • You must love working with and helping people.

  • You must have a passion for baseball and the Houston Astros

  • You must be able to maintain a POSITIVE attitude while handling difficult situations.

  • You must be a local Houston resident

  • Flexible schedule: Availability to work a majority of home games. Working weekends is a MUST. Saturday and Sunday games tend to be our busiest!

 

Physical Qualifications:

  • Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs.

  • Position requires ability to stand up 4 to 5 hours without a break.

  • Ability to lift up to 25 pounds, on occasion.

 

Work Environment:

The noise level in the work environment is moderate, however, during events, the noise level may be loud; Employees must be able to work on evenings, weekends and holidays as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work a combination of nights, weekends and holidays?
2. Are you, more specifically, willing and available to work on Saturdays and Sundays?
3. What do you love most about baseball?
4. Why do you want to work in Guest Services?

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