Facility Operations/Security: Event Guest Relations
Gameday Operations- Usher- Guest Service Staff - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)

Title:  Gameday Operations Staff /Usher
Department: Stadium Operations
Classification: Part-Time, Seasonal, Non-Exempt

Ballpark of the Palm Beaches is the future Spring Training home to the Houston Astros and Washington Nationals.  This two-team location will be a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

As a frontline representative, you will have the opportunity to assist guests by offering directions and sharing information. Your job will be to keep our fans safe while still maintaining a fun and friendly atmosphere as we strive to deliver enjoyable guest experiences combined with the best entertainment value available. You will be an essential part of the game experience and help build memories that last a lifetime.

Essential Duties/Job Requirements:
• Help the Ballpark at Palm Beaches stay “game-ready” by fulfilling your assigned game day duties (this includes reporting any issues to your supervisor).
• Welcome fans with a great smile and a helpful attitude.
• Advise Management of all activities that would be deemed of interest, importance and/or concern regarding property or any activity on or around the Ballpark of the Palm Beaches.
• Review credentials to ensure that customers are being directed to the appropriate areas of the facility.
• Assist all fans/guests exiting elevators and escalators.
• Able to follow directions and work well within team setting.
• Assist and be a resource to all fans.
• Be alert to potential hazards in the ballpark, such as foul balls and report any incidents.
• Stay up-to-date on safety and security for all that enter the ballpark.
• Able to take initiative and/or work in a team setting.
• Assist admission, guest services and/or other departments as needed to support all customers.
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
• Other duties as assigned.

• Experience in a hospitality or entertainment environment is preferred.
• A passion for working with and helping people.
• Ability to maintain a positive attitude while handling difficult situations.
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.

Physical Requirements of the Job:
• Ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time.
• Position may require standing for long periods of time, walking long distances and/or climbing up/down stairs. 
• May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 25lbs on occasion.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have hospitality experience?
2. Are you able to work irregular/extended hours as required/needed?
3. Do you speak any additional languages?

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