Current available jobs in Facility Operations/Security:




Facility Operations/Security: Facility/Venue Management
Director, Ballpark Operations - Buies Creek Astros (Buies Creek, NC)

***To receive full consideration, you must complete the application process via the ATS link***

The Houston Astros are seeking a highly qualified, energetic, professional Director, Ballpark Operations that will be responsible for providing oversight to all operations at the soon-to-be constructed facility located in Fayetteville, NC and assist in operations for the Buies Creek Astros in Buies Creek, NC. The individual selected for this role is responsible for ensuring that the facility operates effectively and presents an outstanding product in a clean, friendly and efficient environment. This position will report to the General Manager.

Essential Duties/Job Requirements:

  • Leads all facets of complex operations including food and beverage, event operations and services, maintenance, cleaning, parking, security and safety.

  • Experience in managing construction projects including job costing, timeline management, safety, contractors and budget.

  • Assist in the selection of concessionaire and manage concessionaire to continuously improve concessions and merchandise sales, improve customer service and menu development. Develop and manage food sales and concessions marketing plan.

  • Assist the General Manager in the development and administration of the facility’s operating and capital budgets.

  • Assist Campbell University with Game Day operations for the Buies Creek Astros

  • Recruit, train and supervise seasonal event operations staff such as us security guards, ushers, and customer service staff.

  • Create and oversee safety and cleanliness plan for the complex. Identify vendors and manage security and cleaning contractors.

  • Oversee repairs and plan off-season preventative maintenance projects for all facility systems and equipment as part of both short and long term capital improvement plans.

  • Ensure all equipment is maintained according to factory specifications and appropriate PM information. Manage and update the equipment life cycle plan and asset management plan.

  • Ensure adherence to FM Global, OSHA, NFPA and other applicable safety codes.

  • Establish and maintain effective working relationships with Club personnel, clients, complex staff, stakeholders, sponsors, premium seat holders, promoters, vendors, contractors, and all facility users.

  • Other duties as assigned.

Supervisory Responsibilities:

  • Supervise Facilities Maintenance team.

Qualifications:

  • Bachelor’s Degree or equivalent military experience
  • Minimum of 8 years of professional sports venue management experience
  • Minimum of 5 years supervisory experience
  • Minor League Affiliate experience a plus

  • Demonstrate solid understanding of commercial construction practices, and general knowledge of equipment used in similar type facility

  • Ability to prioritize and handle multiple projects simultaneously, meeting tight deadlines and function under stress

  • Must demonstrate exceptional work habits, including integrity, strategic thinking, continually gain knowledge and provide support to achieve a standard of excellence on a daily basis

  • Results orientated with sound, analytical problem solving and negotiation skills

  • Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management

  • Ability to work irregular/extended hours, including nights, weekends and holiday as needed

  • Proficient in Microsoft office, sports ticket systems and POS software

Physical Requirements of the Job:

Ability to lift/move/carry items weighing up to 40 lbs. on a regular basis. Ability to lift/move items weighing up to 50 lbs. on an occasional basis. Ability to work in a hands-on position in all weather extremes for extended periods of time. Ability to use computers and technology for extended periods of time in administrative roles. Must have the ability to handle stress in a fast paced environment. Work may require irregular hours, weekend and/or evening work. Occasional domestic travel will be required.


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Facility Operations/Security: Grounds Crew/Turf Management
Assistant Head Groundskeeper - Corpus Christi Hooks (Corpus Christi, TX)

The Corpus Christi Hooks at Whataburger Field have a position opening for Assistant Head Groundskeeper. 

The Assistant Head Groundskeeper is responsible for assisting the Head Groundskeeper in the repairing and maintaining of the playing surface, bullpens, surrounding grounds, and outfield berm seating areas.  The Assistant Grounds Keeper works with the Whataburger Field Facilities team to maintain and repair on-field equipment such as wall pads, netting, BP equipment, and other associated on-field items.

The Assistant Head Groundskeeper reports directly to the Head Groundskeeper, and may also take direction from the Senior Director of Operations, General Manager and Team President.

Typical Duties/Job Requirements of this position:

  • Assist in the planning and execution of all maintenance on the playing surface.

  • Hands-on playing field maintenance, related to all groundskeeping tasks, including grading, nailing, floating, raking, rolling, dragging, and proper moisture management of the infield skin, mowing, watering, fertilizing, rolling, verticutting, grooming, brushing, and aerating the turf as directed by the Head Grounds Keeper.

  • Effectively maintain our grounds shop and fleet of turf equipment.  Maximize equipment life.

  • Effectively manage and collaborate all tarp pulls and weather situations for the Hooks.

  • Ensure playing surface and pitching mounds comply with all MiLB regulations.

  • Train, schedule, and supervise all part-time and seasonal Grounds staff members.  

  • Communicate clearly verbally and in writing on a continual basis to Head Grounds Keeper.

  • Assist in maintaining proper records of all field maintenance and equipment maintenance.

  • Comply with Texas Department of Agriculture laws for the application, handling, storing and recordkeeping of pesticides.

  • Comply with local environmental laws.

  • Maintain great relationships with the on-field and front-office staff.

  • Assist in the planning and execution of non-baseball events on the playing surface.

  • Provide knowledge on the front end of non-baseball events to help organization maximize revenue and minimize field expenses.

  • Assist in all major and minor field construction/renovation projects.

  • Oversee landscaper to ensure proper grooming for exterior of the stadium, parking lots and other grounds areas.

  • Oversee the little league field to ensure proper grooming of the playing surface and maintain a manicured field at all times.
  • Maintain a high energy level personally and in the grounds crew throughout the long baseball season .

Qualifications:

The successful candidate will have/be:

  • Minimum of 2 years of experience in grounds keeping in professional or college baseball.

  • Experience managing all facets of baseball field maintenance.

  • Self-starter with the ability to troubleshoot and work autonomously.

  • The candidate will have a proven successful communication history with coaches, field users, and front office staff.

  • Proven experience working with baseball players, coaches, and baseball administrators on a day-to-day basis.

  • Ability to lead a positive-thinking and professional looking/acting grounds team.

  • Ability to work safely for long hours during baseball season in a hands-on role.

  • Proven ability to deliver top-notch baseball playing conditions (especially infield skin) in all weather extremes.

  • Proven team builder.

  • Herbicide certification, Pesticide certification and/or sod installation experience is a plus.

Physical requirements of the job:

  • Ability to lift/move/carry items weighing up to 60 lbs on a regular basis.

  • Ability to lift/move items weighing up to 75 lbs on an occasional basis.

  • Ability to use/operate typical groundskeeping hand tools, implements, and power tools on a regular basis, for long periods of time

  • Ability to work in a hands-on position in all weather extremes for extended periods of time.


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Facility Operations/Security: Maintenance
Maintenance Technician - Stadium Operations - Houston Astros Baseball Club (Houston, TX)

The Houston Astros are adding to your Stadium Operations staff! We are looking for a dependable, skilled and friendly individual to help us maintain our beautiful facility. Our Maintenance Technician performs a variety of tasks related to construction, repair, engineering, maintenance, upkeep and safe operations of Minute Maid Park and related facilities.  Assists with field and facility conversions preparing for various events at Minute Maid Park.

 Essential Functions:

  • Completes routine and complex maintenance and/or repairs using hand tools and/or heavy duty equipment.  Painting, building maintenance and patchwork skills are essential.    
  • Frequently lifts, carries or otherwise moves or positions objects weighing up to 50 pounds when preparing the field before, during or after a game or event.
  • Will assist with related maintenance, upkeep, improvement and safety projects throughout the ballpark and other related facilities, including offices, parking lots and other complex areas of the facility.
  • Completes individual tasks, responds to service requests, and maintains supplies and equipment.  Painting and patchwork skills are essential. 
  • Works on projects involving the construction, alteration, or modification of Minute Maid Park buildings and related facilities.
  • May inspect jobs and projects to ensure compliance and/or conformance with company standards, building and safety codes or engineering specifications.
  • May perform complex or difficult maintenance repairs and/or installations.
  • Assists other staff members in the servicing and repair of electrical and electronic equipment.
  • May perform periodic inspections of buildings and makes recommendations on needed repairs, installation, etc.
  • May assist with ordering and/or maintaining inventory of supplies and equipment.

 Qualifications: Required Competencies & Skills:

  • High School diploma or equivalent.
  • A minimum of five (5) years of technical experience working as a maintenance or building technician and knowledge of HVAC systems including; boilers, chillers, air handlers as well as electrical and plumbing systems, controls and general construction.

CFM certification through IFMA or other related certifications a definite PLUS!

 Work Conditions & Physical Demands:

  • Work will be performed in a stadium and office environment. 

·         Frequent heavy lifting (up to 50 lbs.)

  • Frequent operation of various tools and machinery. 
  • Frequent standing and remaining on ones’ feet for prolonged periods of time. 
  • Raising and lowering of heavy objects and equipment, with and without assistance. 
  • Frequent carrying and/or transporting heavy objects, usually by hand, arm, or shoulder
  • Frequent pushing, pulling and exerting force to complete tasks and assignments.

 The Houston Astros plan to hire two new members to the Stadium Operations team. The shifts are 1:30pm – 11:30pm, 8 days on, then 6 days off. Work schedule could vary depending upon team schedule and special events schedule.  This non-exempt position is eligible for overtime pay.


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Facility Operations/Security: Grounds Crew/Turf Management
Grounds Crew - Part Time - Houston Astros Baseball Club (Houston, TX)

The Houston Astros are looking to add members to our Part Time Grounds Crew team.  This position reports directly to the First Assistant Groundskeeper.  The candidate should be a hard-working, self-motivated individual with a strong attention to detail. A flexible schedule is preferred. Depending on game and special event schedule, this position may require a combination of day, night, and weekend hours (including some holidays).

Essential Duties & Responsibilities:

  • Maintain and prepare the field at Minute Maid Park for games and special events
  • Assist with the care of the landscaped areas outside Minute Maid Park
  • Setup and tear down batting practice screens for games or special events

Education and/or Experience:

  • Previous experience with Turf Management or Landscaping is a plus
  • Strong work ethic with attention to detail

Physical requirements of the job:

  • Ability to lift/move/carry items weighing up to 50 lbs. on a regular basis.
  • Ability to work in a hands-on position in all weather extremes for extended periods of time.
  • Ability to stand for long periods of time.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience with Turf Management or Landscaping? If yes, please describe.
2. Do you have a flexible schedule?
3. What days and hours are you available to work with our Grounds Department?


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Facility Operations/Security: Game Day/Event Staff
Guest Services Representative - Houston Astros Baseball Club (Houston, TX)

The Houston Astros are looking for friendly faces to add to our Part Time Guest Services Team!

Summary

As a member of the Guest Services Team, you will be an essential part of the game experience and help build Astros memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the ballpark. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and attending to stairs, ramps, escalators, and elevators. As a frontline representative of the Astros, you will have the opportunity to assist our guests by offering directions and sharing information. Your job will be to keep our fans safe while still maintaining a fun and friendly atmosphere! The Houston Astros strive to deliver enjoyable guest experiences combined with the best entertainment value available. Are you ready to join us in this effort?

 

Primary (Essential) Duties:

  • Help the Astros stay “game-ready” by preparing your assigned section for patrons; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor

  • When gates open, welcome our fans with a great smile and helpful attitude

  • Scan game tickets insuring that the proper ticket is being used to gain entry

  • Assist fans in locating their ticketed seats

  • Being alert to potential hazards in the ballpark such as foul balls and reporting incidents

  • Monitor your assigned area for issues and opportunities to make lasting memories for our fans

  • Stay up to date on the policies and procedures to ensure the safety and security of all that enter Minute Maid Park

Preferred Skills and Abilities

  • Experience in a hospitality or entertainment environment is preferred

  • You must love working with and helping people.

  • You must have a passion for baseball and the Houston Astros

  • You must be able to maintain a POSITIVE attitude while handling difficult situations.

  • You must be a local Houston resident

  • Flexible schedule: Availability to work a majority of home games. Working weekends is a MUST. Saturday and Sunday games tend to be our busiest!

 

Physical Qualifications:

  • Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs.

  • Position requires ability to stand up 4 to 5 hours without a break.

  • Ability to lift up to 25 pounds, on occasion.

 

Work Environment:

The noise level in the work environment is moderate, however, during events, the noise level may be loud; Employees must be able to work on evenings, weekends and holidays as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work a combination of nights, weekends and holidays?
2. Are you, more specifically, willing and available to work on Saturdays and Sundays?
3. What do you love most about baseball?
4. Why do you want to work in Guest Services?


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Facility Operations/Security: Usher/Ticket Taker
PT Guest Service Staff- Ushers & Ticket Takers - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)

Summary:

 A candidate for this position promotes positive and professional image at all times.  This individual is responsible for providing world class customer service and hospitality to all guests entering The Ballpark of the Palm Beaches.  This individual understands that they have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

The Ballpark of the Palm Beaches is a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

  • Meet and greet all guests entering The Ballpark of the Palm Beaches, check for valid tickets when necessary.

  • Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality.

  • Assist guests by providing accurate directions to seating section and key attractions within the facility and surrounding areas i.e. parking lots.

  • Establish and maintain cooperative relationship with those contacted in the course of work.

  • Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.

  • Retain an extensive knowledge of the teams, facility layout, seating Sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures.

  • Enforce venue, team and league rules, regulations and policies.

  • Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.

  • In the event of an emergency, assist in evacuating the ballpark, while maintaining a calm, professional demeanor.

  • Monitor all public areas to maintain order and safety.

  • Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.

  • Cohesively work in conjunction with other departments, including West Palm Beach Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.

  • Perform additional functions and activities as directed by the Supervisor.

     

    Requirements:

    Minimum education and experience requirements

  • High School Diploma or GED preferred.

  • Previous experience in venue events.

  • Previous experience in a customer service role.

Knowledge, skills, and abilities necessary to perform essential functions:

  • Nice, warm and courteous.

  • Have strong interpersonal skills and able to provide excellent customer service and hospitality.

  • Communicate articulately.

  • Maintain a professional appearance and grooming.

  • Able to stand for long periods of time. Walk long distances, and climb stairs.

  • Must be a team player who is able to work well in a fast paced environment.

  • Available to work 80% of all Spring Training games and MLB camp.  Schedule typically starts on or around March 1 and ends on or around April 1.  MLB camp typically starts mid-February.

  • Uphold Core Values: Excellence, Performance, and Accountability.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

 Physical/Environmental Requirements:

  • Gameday Seasonal:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you aware that this is a PT, Seasonal position?
2. Do you have previous guest service/customer experience?
3. Are you able to work a flexible schedule (including nights and weekends) during the Spring Training period?
4. Are you bilingual English-Spanish?
5. Are you local to the West Palm Beach area?


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Facility Operations/Security: Event Guest Relations
Gameday Operations- Usher- Guest Service Staff - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)

Title:  Gameday Operations Staff /Usher
Department: Stadium Operations
Classification: Part-Time, Seasonal, Non-Exempt

Ballpark of the Palm Beaches is the future Spring Training home to the Houston Astros and Washington Nationals.  This two-team location will be a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

As a frontline representative, you will have the opportunity to assist guests by offering directions and sharing information. Your job will be to keep our fans safe while still maintaining a fun and friendly atmosphere as we strive to deliver enjoyable guest experiences combined with the best entertainment value available. You will be an essential part of the game experience and help build memories that last a lifetime.

Essential Duties/Job Requirements:
• Help the Ballpark at Palm Beaches stay “game-ready” by fulfilling your assigned game day duties (this includes reporting any issues to your supervisor).
• Welcome fans with a great smile and a helpful attitude.
• Advise Management of all activities that would be deemed of interest, importance and/or concern regarding property or any activity on or around the Ballpark of the Palm Beaches.
• Review credentials to ensure that customers are being directed to the appropriate areas of the facility.
• Assist all fans/guests exiting elevators and escalators.
• Able to follow directions and work well within team setting.
• Assist and be a resource to all fans.
• Be alert to potential hazards in the ballpark, such as foul balls and report any incidents.
• Stay up-to-date on safety and security for all that enter the ballpark.
• Able to take initiative and/or work in a team setting.
• Assist admission, guest services and/or other departments as needed to support all customers.
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
• Other duties as assigned.

Qualifications:
• Experience in a hospitality or entertainment environment is preferred.
• A passion for working with and helping people.
• Ability to maintain a positive attitude while handling difficult situations.
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.

Physical Requirements of the Job:
• Ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time.
• Position may require standing for long periods of time, walking long distances and/or climbing up/down stairs. 
• May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 25lbs on occasion.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have hospitality experience?
2. Are you able to work irregular/extended hours as required/needed?
3. Do you speak any additional languages?


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