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Facility Operations/Security: Facility/Venue Management
Assistant General Manager, The Ballpark of the Palm Beaches - Houston Astros/Washington Nationals- The Ballpark of the Palm Beaches (West Palm Beach, FL)

The Ballpark of the Palm Beaches is the Spring Training home to the Houston Astros and Washington Nationals.  This two-team location is a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

This position is responsible for providing oversight to all operations and ensuring that the facility operates effectively and presents an outstanding product in a clean, friendly and efficient environment. This position will report to the General Manager with a dotted line to the teams.

Essential Duties/Job Requirements:

  • Lead all facets of operations including grounds keeping, concessions, spring training game operations including retail and box office, event operations, maintenance, cleaning, parking, security and safety. 

  • Develop, implement and carry out periodic reviews of all programs, policies, and procedures for the facility and each functional area of operations. 

  • Enhance comprehensive management reports and manuals (i.e. Operations Manual, Rules of Conduct for Employees and Guests, Event Handbook, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.).

  • Set vision for fan experience and Guest Services Program to establish a service culture throughout the organization committed to providing world class guest experiences while also maximizing profitability for the organization.

  • Recruit, train and supervise seasonal event operations staff such as retail manager, security guards, ushers, and customer service staff.

  • Responsible for overseeing the safety and satisfaction of all guests. 

  • Manage concessionaire to continuously improve customer service and menu development.

  • Oversee the overall management of service contracts (including security, signage, scoreboard, cleaning, police and fire).

  • Address and recommend actions on operations personnel matters as needed; work with employees to correct deficiencies; implement discipline and termination procedures.

  • Develop, forecast, and oversee the annual operations budget and capital projects to ensure the facility stays within budget while keeping the operations running efficiently.

  • Establish and monitor goals & objectives for all areas of operations to create a results-driven atmosphere.

  • Liaison to Palm Beach County on all matters related to maintenance reporting, capital improvements, facility coordination and usage. 

  • Keep all fields, parks, and landscaping well maintained and in top playing condition.

  • Oversee repairs and plan off-season preventative maintenance projects for all facility systems and equipment as part of both short and long term capital improvement plans.

  • Make certain all equipment is maintained according to factory specifications and appropriate preventative maintenance information. Manage and update the equipment life cycle plan and asset management plan.

  • Ensure adherence to FM Global, OSHA, NFPA and other applicable safety codes.

  • Establish and maintain effective working relationships with Club personnel, clients, complex staff, stakeholders, sponsors, premium seat holders, promoters, vendors, contractors, and all facility users.

  • Other duties as assigned.

Supervisory Responsibilities:

  • Directly supervise the Director of Groundskeeping, 2 full time facilities maintenance staff, and a seasonal retail manager.

  • Indirectly supervise a team of over 100 full time and part time/seasonal employees, including oversight of the gameday box office operations.

Qualifications:

  • Bachelor’s Degree or equivalent military experience.
  • Minimum of 10 years of professional sports venue management experience.
  • Minimum of 7 years supervisory experience.
  • Major League Baseball Spring Training experience a plus.
  • Demonstrate solid understanding of commercial construction practices, and general knowledge of equipment used in similar type facility.
  • Ability to prioritize and handle multiple projects simultaneously, meeting tight deadlines and function under stress.

  • Must demonstrate exceptional work habits, including integrity, strategic thinking, continually gain knowledge and provide support to achieve a standard of excellence on a daily basis.

  • Results orientated with sound, analytical problem solving and negotiation skills.

  • Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management.

  • Ability to work irregular/extended hours, including nights, weekends and holiday as needed.

  • Proficient in Microsoft office, sports ticket systems and POS software.

Physical Requirements of the Job:

  • Ability to lift/move/carry items weighing up to 40 lbs. on a regular basis.

  • Ability to lift/move items weighing up to 50 lbs. on an occasional basis.

  • Ability to work in a hands-on position in all weather extremes for extended periods of time.

  • Ability to use computers and technology for extended periods of time in administrative roles.

  • Must have the ability to handle stress in a fast paced environment.
  • Work may require irregular hours, weekend and/or evening work.
  • Occasional domestic travel will be required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of ten (10) years' of professional sports venue management experience?
2. Do you have a minimum of seven (7) years' supervisory experience?
3. Do you have MLB Spring Training experience?
4. Do you have a solid knowledge of commercial construction practices?
5. Do you speak any additional languages?


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